Attleborough Travel are members of The Travel Trust Association, although we are still very much an independent Travel Agency we can 100% guarantee that all your monies whether for a National Express ticket or a trip around the world is fully 100% protected by the trust account which is jointly operated by the trustees of The Travel Trust Association.
How does the Travel Trust Association provide 100% financial protection for me?
Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customer's money.
Your money remains in the Trust Account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members and the trustee are required to authorise payments from the trust account.
In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association.
TTA will guarantee the financial obligation of its members up to a maximum any one passenger of £11,000. So if you paid £2,000 we guarantee we will reimburse the loss of the £2,000, where it is not available for you from the Trust Account.
Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our guarantee on our website www.traveltrust.co.uk/guarantee.
Should the TTA member become insolvent, in most instances your money will still be held within the TTA member’s Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.
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Tel: 01953 455003
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ABTA advises that pregnant women already booked to travel to any of the destinations affected, should seek medical advice from their GP and talk to their travel provider. Where it is necessary to change or cancel their holiday arrangements in light of the NaTHNaC advice, they should request that their GP provides them with a medical certificate in order to assist with them with any possible insurance claim.